The article discusses the shift from Software-as-a-Service (SaaS) to Service-as-Software, driven by advancements in AI.
The authors explain how AI, particularly agentic AI, can read and interpret content, generate output, set priorities, and direct tasks, much like a skilled human performing a service.
This new paradigm has the potential to automate work previously done by highly skilled workers, disrupting various industries such as sales, marketing, software engineering, security, and HR.